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Great news for Local SEO folks
Awesome. Would love to see some ideas from others about how you have gotten customers to leave reviews.
By providing an excellent quality service or product of course : ) Here's a post you might find helpful: http://www.localvisibilitysystem.com/products/ultimate-customer-review-toolkit/
These handouts are a great idea, actually. I have done similar things for clients but in an online version - a page on their website that tries to make it easier for customers to leave an online review. Handouts like these could be useful for the offline customers.
+1 for using Stewie!
I'm glad to see the rates come up. We have some clients that had butt-loads of customer reviews but disappeared. Review on Google are like gold to many of the small local businesses out there.